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How To Measure Customer Experience

A guide to building a cohesive customer experience measurement framework.

We all understand how important customer experience is in todays business environment but the questions still remains - How do I measure its impact on my business?

This eBook delves deeper into just that question and provides you with comprehensive guide on how to create a measurement framework, covering topics such as:

  • What data sources can be used.
  • How to choose customer experience measures.
  • How to place a financial value on your customer experience.